Nord Steel Pergola in Graphite Grey - 3m x 3m Free Standing

Prices exclude VAT. VAT and delivery are calculated at checkout based on your postcode and order size.

Delivery

• Kerbside delivery: Goods are delivered to the kerbside or roadside by our courier partners, usually on an 18-tonne lorry. Drivers do not bring goods onto your property.
• Delivery times: Standard deliveries arrive between 8am and 6pm. Any delivery dates we give are estimates.
• Site access: Before delivery, tell us about anything that could stop a large lorry, such as narrow roads, parking or weight limits, low bridges or overhanging trees. Re-delivery may cost extra if we aren’t told in advance.
• Signing and checking: Have someone on site to sign for the goods. Unpack and check everything as soon as possible, and report any damage, shortage or wrong items within 72 hours of delivery to trade@tradepave.co.uk.
• Before you start: Don’t book fitters until your goods have arrived and been checked. Don’t start laying until the full order is on site, so all the material comes from the same batch.

Returns

• How to return: To cancel an order or return goods, email trade@tradepave.co.uk. You don’t need to give a reason, but a short note helps us improve.
• Condition: Goods must come back unused and in the same condition they were delivered in.
• Return costs: You pay the return costs. You can send the goods back yourself, or we can collect them and take the cost off your refund.
• Refunds: We refund you once the goods are back at our warehouse and checked, and within 30 days of your order.
• Refused deliveries: If you refuse a delivery, we refund you minus the cost of bringing the goods back.
• Faulty or wrong items: Tell us within 72 hours of delivery and we’ll replace, repair or refund them.

We can’t deliver to some areas, and others may cost more. For full details, please read our Delivery Policy and Returns & Cancellations Policy.

Every order is checked before it leaves us. Natural stone and paving are heavy, though, and goods can occasionally be damaged in transit. If that happens, we’ll put it right quickly.

If your order arrives damaged

1. Check before signing. Inspect the goods on delivery for damage, missing items or wrong items before you sign. If the driver can’t wait for a full check, sign the note as “unchecked”.
2. Note any damage. If anything is damaged, write “damaged on arrival” on the delivery note, with a short description.
3. Report it within 72 hours. Email trade@tradepave.co.uk with your order number and clear photos of the damaged items and their packaging.
4. Keep the goods. Don’t lay, cut or throw away the damaged items until we’ve confirmed what happens next.

Once we’ve reviewed your claim, we’ll replace the damaged items, make up any shortage or refund you, in line with our policy.

Please note

• Allow for wastage. Order about 10% extra to cover off-cuts, cutting waste and minor breakages.
• After installation. We can’t accept claims for goods that have been laid or fixed, so check every piece before you use it.
• Late reports. We may not be able to help with damage reported more than 72 hours after delivery.

For more details, please read our Returns & Cancellations Policy.

1. Batches Shade and size can vary between batches, and stock moves quickly, so we can’t guarantee the same batch will be available for later orders. If you’re adding to an earlier order, email us your original order number before you order, and we’ll try to match the batch.
2. Order extra We recommend ordering 10–15% extra to cover cuts, breakages and future repairs. Ordering everything at once also keeps your material from one batch and avoids waiting for another delivery if you run short.
3. Cutting service Natural stone and porcelain vary in density and finish, so cut quality depends on the tools and technique used, even for experienced fitters. We offer a paid cutting service for clean, precise edges. If you’re cutting on site, allow a little extra material.
4. Coverage (m²) The m² shown is the area covered when laid with standard recommended joint widths. Pack areas are rounded up, so please check your calculations before you order.